Hello Sir/Mdm,
Please support me to get back my USDC token please.
This is What I Found Out:
- Why we can send the money to the account does not existing? I can see the matic wallet is being create after I send the USDC token to there. This means no one is holder this wallet address. So why not to send the money back to me? This new address Matic Wallet also consider created by me right?
Transaction Hash: 0x03928b827d02e7784af5368940cf0a78d1ea419b6840d621b553397054e04fcc
My Matic Wallet: 0x9ad81e2f6a2d38d74dc9491e81b25f443141e6e6
The wallet being create due to the address I enter (my binance wallet address): 0xdb2c281b5a2077daee13c5c44223ceaa05a97682
- From the new Wallet Age can show that this is the wallet being created after I send the money.
Meaning no one holding it. So may you support me to get back my token?
- This is nothing do with Binance since the money is not there. These token is still under Matic Mainnet wallet which I sent to and being created by me.
Please Help To Support Me To Get Back Me 1k USD dollar Please.
Thank you.
Best regards,
Phuah Kai Ming
1 Like
Hello Kai,
Greetings from Polygon Support.
You basically sent the tokens to an address controlled by exchange/wallet.
They hold the keys to that account on Matic. Only they can unlock it for you.
You would need to ask them to configure Matic Mainnet on their wallet (Config Matic on Metamask | Matic Network | Documentation) and send it back to an address that you control.
Note there’s a disclaimer on the web wallet asking not to send funds directly to an exchange account.
Here is what any exchange needs to do in such case (although not sure how much flexibility the support executives have to execute this):
- Assuming the exchange support executive has access to the account’s private keys, they can transfer the funds from their account on Matic to your (the user’s) address on Matic.
Note: Please don’t send funds directly to exchanges that support only Ethereum you have to first withdraw from Matic to Ethereum and then send it to your exchange address
Regards,
Polygon Support
Prove of the Matic wallet is created by me due to I send it to this non existing address and it allow to send the Matic Token to a Non existing Wallet.
Please help to support me.
