Yesterday, Some Users brought up a problem we were having with withdrawal transactions. This post-mortem provides information on how the problem was immediately resolved.
- On Aug 23, 2022, There was a problem where some users reported that their withdrawal transactions in the Polygon Wallet Suite were not completed.
- The issue was resolved within 20 minutes.
- The problem occurred at 2:30 PM UTC when withdrawal transactions in the Polygon Wallet Suite were not getting completed. We found that the issue occurred due to the wildcard set for redirection, which was only meant for matic.network.
- The issue was resolved at 2:48 PM UTC by disabling a redirection rule in Cloudflare created for the wildcard(*.matic.network)
Corrective and Preventative Measures
- We will work to ensure that all frontend and backend applications are properly monitored so that the problem doesn’t recur in the future.