My USDCs are lost

I’ve submitted ticket twice but since I didn’t get any emails I’m not sure it’s submitted or not.

So I write it again here

I tried to transfer USDC from Matic to Ethereum and

txid - Polygon Transaction Hash (Txhash) Details | PolygonScan

it said my token is burned

https://explorer-mainnet.maticvigil.com/tx/0x7c1ca1ae3bf1c9782782da8fb959d1dc1dbb8cae3c8f63ae4d3794ebb5645191/token-transfers

but it’s not showed up in my ethereum mainnet wallet

maybe exit function didn’t work properly. can you help me out to solve this problem asap ?
(I tried to transfer 2USDC / 4USDC for test after, it worked properly but my previous transaction to trasnfer more than 80,000USDC, it’s not worked yet)

even I can’t sign up https://wallet-support.matic.network/portal/en/home since I didn’t get confirmation email

thanks

1 Like

I’ve submitted ticket twice but didn’t get any emails / ticket number and even I can’t sign up in support site (it says that “We have sent an email with a confirmation link to your email address. Please click the link in that email to sign in.” but I can’t find any confirmation email) it says that my ticket is created but I didn’t get any email about ticket so don’t know ticket number. I just re-submitted it in incognito window and used window laptop but still dont’ get any emails about ticket submission. Would you help me via this forum please?

스크린샷 2021-06-15 오후 9.15.55
스크린샷 2021-06-15 오후 9.15.59

1 Like

Hi I’m having the same issue - did you get any help from support?

I’ve solved this issue with this dapp! https://polygon-token-withdraw.netlify.app/ thanks!!

1 Like

Hello @chkim12 @Guldsjakalen
Thanks for reaching to Polygon Forums.

Customer service may take some time to respond due to a large number of requests. We believe your case will be resolved as soon as possible.
Kindly visit the Matic support live chat website:

i have same issue too if you could help me?Polygon Transaction Hash (Txhash) Details | PolygonScan

have you resolved yours?

Hello @jcdaryl @Guldsjakalen
Thanks for reaching to polygon Forums. Customer service may take some time to respond due to a large number of requests. We believe your case will be resolved as soon as possible. Kindly visit the polygon support live chat website