Unable to capture the transactions through mainnet


We have written node Js code to capture the transactions in blockchain whenever there is a verification of the end customer. The code is executed successfully and the transactions are captured in testnet. However when I move it to Mainnet, the code is executed successfully, but 1 in 20 or 30 transactions are is getting capture. Unable to see all the transactions. We have tried increasing the gas limit. Still we are facing the same issue. Any help would be appreciated.

Thank you

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